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Terms & Conditions

LIMITATION OF LIABILITY FOR WEBSITE, RUGGEDMADE CATALOG OR ANY TYPE OF RUGGEDMADE ADVERTISMENT

In no event shall RuggedMade, its Directors, Officers, Employees, Affiliates, Successors, or Assigns or Other Representatives be liable, whether in contract, warranty, tort (including negligence-whether active, passive or imputed), product liability, strict liability, or other theory, to you, or any other person or entity for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this Website, RuggedMade catalog or any type of RuggedMade advertisement or any content on this Website, RuggedMade catalog or any type of RuggedMade advertisement, even if RuggedMade or its Representative has been advised of the possibility of such damages. If you are dissatisfied with this Website, RuggedMade catalog or any type of RuggedMade advertisement and the content contained therein or these Terms and Conditions, your sole and exclusive remedy is to discontinue use of this Website, RuggedMade catalog or any type of RuggedMade advertisement. If any portion of this limitation is found to be invalid or unenforceable for any reason, then RuggedMade’s total liability to you shall in no event exceed one hundred United States dollars (US $100.00). Some states do not allow the exclusion and limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

LIMITATION OF LIABILITY FOR MERCHANDISE

All merchandise listed in this Website, RuggedMade catalog or any type of RuggedMade advertisement are “as is” (to the extent allowed by law) and, unless otherwise specifically noted, are without warranties of any type, express or implied. RuggedMade disclaims all warranties, including, but not limited to, the Implied Warranty of Merchantability and the Implied Warranty of Fitness, for a particular purpose.

We disclaim any liability for product defect claims that are due to product misuse, improper product selection and/or misapplication and any description, picture or other information communicated does not express or imply a warranty that the products are merchantable or fit for a particular purpose. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. Our liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.

  • PLEASE NOTE THAT SOME RUGGEDMADE PRODUCTS MAY REQUIRE ASSEMBLY, FLUIDS, BATTERY AND TOOLS
  • PLEASE NOTE THAT RUGGEDMADE PRODUCT DESIGN SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE
  • PLEASE NOTE THAT SOME FLUIDS (ENGINE OIL, HYDRAULIC FLUID, BEARING GREASE), BATTERY AND TOOLS ARE NOT INCLUDED

RETURN POLICY

We retain the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. RuggedMade thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor, in some cases, can the item returned or exchanged.

In order to obtain a refund or exchange, written prior approval must be given by RuggedMade. Please request an RMA number by emailing info@ruggedmade.com or by calling 1-855-8RUGGED (1-855-878-4433).

Shipping and handling charges are not refundable. All return requests must be assigned an RMA number. If an item is received without an RMA number clearly marked on the outside of the package, it will be refused at delivery and rerouted back to you.

RuggedMade can not accept returns of gas or diesel-powered items once said items have been oiled and/or gassed, including but not limited to hydraulic components. Abuse, misuse and overloading are not covered under warranty.

At RuggedMade's sole discretion, RuggedMade may impose a twenty percent (20%) restocking fee on any items returned. Refunds may take 2-3 weeks to process.

SHIPPING TERMS

RuggedMade ships all products weighing more than 150 pounds by common carrier (truck freight). Once the product leaves our warehouse, the carrier assumes full responsibility for your freight, including damages and delivery time. Freight shipments typically take 5 to 10 business days. RuggedMade makes an effort to only work with reliable carriers. Nevertheless, carriers do not guarantee delivery dates. Delays may occur in certain situations, such as when shipping to remote destinations, during inclement weather, and around holidays. Therefore, RuggedMade is not responsible for estimated or scheduled delivery times made by the carrier. RuggedMade is not responsible for lost income, labor costs, equipment rental, or any other costs that may be associated with receiving your shipment.

These carrier companies use 53 foot long tractor trailers, which are designed to be loaded and unloaded from loading docks using pallet jacks and forklifts. Residential delivery with lift gate service is available as a premium option. We can also ship to a business at very competitive rates if the destination meets the criteria set out by the freight company. A third option is to pick up your shipment at the nearest carrier terminal (depot). Contact us for details about local terminal pickup.

Please make sure you fully understand the terms and conditions that apply to the type of shipping service you select, e.g., to a residence with lift gate, to a business, to a terminal, to a farm (carriers consider farms to be residential, see SHIPPING TO A FARM). Additional fees may apply if delivery cannot be completed per these terms.

Drivers cannot assist in the unloading of your item unless you have paid for lift gate service. With lift gate service, the driver can only place the item in the driveway. The driver cannot re-position the item to a specific spot, such as in your garage.

Drivers cannot assist in the unloading of your item unless you have paid for lift gate service. With lift gate service, the driver can only place the item in the driveway. The driver cannot re-position the item to a specific spot, such as in your garage.

IF SHIPPING TO A BUSINESS, THE FOLLOWING REQUIREMENTS MUST BE SATISFIED:

  • THERE MUST NOT BE A RESIDENCE ON THE PROPERTY.
  • THE BUSINESS MUST BE OPEN DURING NORMAL BUSINESS HOURS AND THERE MUST BE SOMEONE AVAILABLE TO UNLOAD THE SHIPMENT.
  • THERE MUST BE A LOADING DOCK AND/OR FORK LIFT (A SKIDSTEER, E.G., BOBCAT, WITH FORK EXTENSIONS IS ACCEPTABLE).
  • ACCESS TO THE LOADING DOCK OR UNLOADING AREA MUST BE UNOBSTRUCTED AND ACCESSIBLE FOR A 53 FOOT TRACTOR TRAILER.
  • THE FREIGHT COMPANY WILL NOT CALL AHEAD TO CONFIRM TIME OF DELIVERY.

SHIPPING TO A FARM

Farms are a unique category. Freight carriers do not consider farms to be businesses, even if there is equipment available that can unload the truck. If you wish to ship a product by freight carrier to a farm, please use Residential Delivery.

REMOTE DESTINATION FEE

Freight companies charge additional fees to deliver to certain remote destinations. If you are shipping to a residence or business in this type of area, please contact us for a custom shipping quote.

DAMAGE AND/OR MISSING ITEMS

All items purchased from RuggedMade are made pursuant to a shipment contract. The risk of loss for such items pass to you upon our delivery to the carrier. RuggedMade is not responsible or liable for any damage arising from shipment. Please inspect your items before you sign the delivery receipt from the carrier. Once you sign the delivery receipt, you are responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Do not sign for delivery if products show obvious signs of damage. If your product arrives damaged, you need to REFUSE DELIVERY and contact us immediately. We will process the damage claim. Occasionally, the outer packaging may look damaged, but the product inside is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of your freight claim is less of a hassle for you.

CALIFORNIA AIR RESOURCE BOARD (CARB) COMPLIANCE

Most of the engines that power RuggedMade products are CARB Compliant and can be shipped to California. We cannot ship products that do not meet CARB standards to California.

ALASKA AND HAWAII

If you live in one of these states, please call us for a custom shipping quote.

CANADA

If you live in Canada, please call us for a custom shipping quote.

INTERNATIONAL SHIPMENTS

We currently only ship to Canada. We do not ship to other international destinations, including Puerto Rico. If you have a freight forwarder located within the United States, we can ship to them.

ADDRESS CHANGE FEE

If you request changes to the delivery address after the item ships, a $50 re-consignment fee will apply to your order.

FREE SHIPPING

RuggedMade does not offer free shipping. If we did, we would have to bundle that cost into the product price. We prefer to offer our products at incredibly low prices. To enjoy one of our products, you only pay the shipping cost necessary to get it to you.

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